5 Easy Steps to Improving Your Security Guard Service
5 Easy Steps to Enhancing Your Security Guard Service
What we have discovered is that most security guard businesses are capable of providing the service that property managers want, but too often do not due to a lack of continuing excellent control procedures.
Security guard businesses are unlike any vendor a property manager usually hires. If you employ a painter, then you are able to see whether they do their jobs by looking at the walls. However, when you employ a security guard company, how often can you see whether the guard company is doing their job including running background checks and drug screenings, providing great training to your guards, and effectively tracking and supervising your defenses. In the majority of cases they probably are, but it’s crucial to implement a system of verification and quality control to make sure that issues connected with the deficiency of doing these jobs don’t begin to occur.
In this guide we will discuss five (5) easy steps to improving your security guard service and achieving what you imagine as your perfect keyholding Enfield.
Display Your Guards Qualifications
In many states, guards have been mandated to have a predetermined level of training before they could begin working as security guards. If your state is among these states, make sure your security guard company is compliant.
If you’re in a country where there are no state requirements for shield certificate, then inquire into the sort of training that’s being supplied by your security provider and inquire does it look adequate.
Additionally, is your security guard firm performing history and drug screenings on all of your defenses BEFORE they send them to your own property? If they’re, they ought to be providing you with verifications. If not, why?
Another excellent way to screen whether the guard is a fantastic match for your property is to perform a brief”interview” to get a feel for the guard and to describe your expectations. This first dialogue will tell you a good deal about what to expect from that shield and it gives you a chance to ask a different shield if you think it is essential.
Evaluate Guard Training
Though most security guard businesses have a very thorough orientation that introduces every shield to the company itself, in many circumstances the shield’s orientation to his assigned land isn’t as complete. We call the orientation to the assigned land”Site Specific Training”. Find out what your site specific training resembles:
• Does it occur at your property?
• Who does the training?
• Just how long is each new officer trained?
• Just how long can the security firm double lender?
• How thoroughly are your post requests explained?
Determine the answer to every one of the questions and be sure they match what you feel is adequate. You should even think about sitting in on your security guard company’s orientation and your site specific training to acquire an understanding of what goes on preparing a shield to operate at your property.
Inspection Your Guard’s Supervision
Guard supervision is among the more important factors of very good security guard service. When security businesses deliver poor supervision, there isn’t enough emphasis placed on preventing errors, problems, and complaints. Lack of supervision also removes the chance for the guard to learn and better understand their duties. When the guards aren’t being supervised, they begin to feel their job isn’t important and they begin to see themselves as not as a region of the security group. When guards don’t feel as part of your group it generally leads to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Depending on the structure of your contract, onsite managers might not be included. If your contract does not demand on-site supervision, how can your security guard firm remotely supervise its guards? Outside of the normal security firm field manager spot checks, the two methods of remote supervision that prove most effective are: Officer Check-Ins
In case your guards must make rounds of your property, then a system for tracking them while on duty is indispensable. Officer Tour Tracking Systems offer a remote way of tracking the guards while they’re on your property. These tracking systems allow the security guard company to monitor the log and time the activity of these guards while they’re making rounds to several areas on your property. Most Officer Tour Tracking Systems can create reports which empower the security guard firm to quickly acquire an understanding of whether the guard is making rounds. The property manager also needs to be provided with an updated version of these reports. Manufacturers of these systems comprise Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we’ve discovered that using a system for guards to check in regularly with the security guard provider provides a way of making sure each guard is secure and alert. Using guards check-in regularly together with the security guard company, at least each 30 minutes, guards feel their safety is important and being awake and attentive is an important part of their job.
Inspect Your Favorite
After hours inspections of your defenses are almost always great ways of finding out just what is happening with your security while you aren’t there. Through these inspections, be sure to ask your security guards questions about their duties and responsibilities to make sure they understand their jobs. In fact, we suggest having your security guards audited regularly, formally (i.e. post inspection) and informally (i.e. secret shopped) with a licensed security consultant as part of your continuing security program.
Firms like Asymmetric Strategies offer a free service aimed at doing precisely that. Remember, when selecting a security consultant be sure the consultant isn’t really a security guard company. If so, your audit is sure to turn up issues with your current security guard company.